Privacy Policy

Gardening Services Edinburgh (“we”, “us”, or “our”) is committed to respecting your privacy and protecting any personal information you share with us. This Privacy Policy explains how we collect, use, store and safeguard your data when you visit our website, contact us, request a quote or use our services.

This policy should be read alongside our Cookie Policy and Website Terms of Use.

Data Controller

For the purposes of UK data protection law, the data controller is:

Gardening Services Edinburgh Email: contact@gardeningservicesedinburgh.co.uk Phone: 07414 160396 Address: 61 Broomside Terrace, Edinburgh, EH12 7ND Website: https://gardeningservicesedinburgh.co.uk/

Information We Collect

We may collect and process the following types of personal information:

Enquiry and Contact Form Data

Information you submit through our website forms, by email, by phone, by text message, through WhatsApp or other communication channels when requesting a quote or service.

This may include:

• Name
• Phone number
• Email address
• Address or service location
• Details about the work required
• Photos or videos you choose to send us
• Any other information you provide in your enquiry

Service and Job Information

Details needed to assess, quote, book and complete gardening, outdoor maintenance, patio cleaning, exterior painting or handyman / odd jobs.

Communication Records

Copies of emails, messages, calls, form submissions and other correspondence for customer service, quoting, booking and record-keeping purposes.

Technical and Analytics Data

We may collect technical information such as IP address, browser type, device information, pages visited, time on site and browsing behaviour. This may be collected through analytics and tracking tools.

Marketing and Follow-Up Data

If you choose to receive updates or marketing communications, we may store your details for that purpose. You can unsubscribe or ask us to stop contacting you at any time.

Payment Information

If payments are made through third-party providers, those providers handle payment data securely. We do not store full payment card details on our own website.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Provide quotes
• Arrange visits or bookings
• Deliver gardening and outdoor maintenance services
• Communicate about your enquiry or job
• Keep basic business and customer records
• Improve our website, service and customer experience
• Protect our website from spam, fraud and misuse
• Send marketing communications where consent has been given
• Understand how visitors use our website

We aim to handle your data fairly, lawfully and transparently.

Legal Basis For Processing

We process personal information where one or more lawful bases apply, including:

• Consent, for example when you submit a form or agree to be contacted
• Contract, where processing is needed to provide a quote or service
• Legitimate interests, such as responding to enquiries, keeping records and improving our website
• Legal obligation, where we need to keep records for tax, accounting or legal purposes

Tools And Third Parties We May Use

We may use third-party tools and service providers to help run our website and business. These may include:

• Google Analytics, for website usage and performance insights
• Microsoft Clarity, for website behaviour and usability insights
• Google reCAPTCHA, to protect forms from spam and automated misuse
• Trustindex, to display Google reviews or review widgets
• GoHighLevel, for CRM, enquiry management, calls, messages or marketing automation
• Meta Pixel, for advertising, remarketing or campaign measurement
• Website hosting, email, security and form processing providers

These providers may process limited personal or technical information in line with their own privacy policies and data protection practices.

Cookies, IP Addresses And Tracking

We may collect limited technical information, including IP addresses, device details and interaction data, to help maintain website security, improve performance and understand how visitors use the site.

This may involve cookies and similar technologies. For more information, please see our Cookie Policy.

Sharing Your Information

We only share personal information where necessary and appropriate.

We may share information with:

• Trusted team members or helpers involved in quoting or completing your job
• Service providers who support our website, forms, analytics, CRM or communications
• Professional advisers where required
• Authorities or regulators where legally required

We do not sell or rent your personal information to third parties.

Data Storage And Transfers

Your personal data may be stored or processed using third-party systems that operate in the UK, EU or other locations. Where data is processed outside the UK or EU, we expect appropriate safeguards to be in place.

We take reasonable steps to keep personal information secure and only retain it for as long as needed for the purposes set out in this policy.

How Long We Keep Your Data

We keep personal information only for as long as necessary. This may include:

• Enquiry records for customer service and follow-up
• Job records for business, accounting and legal purposes
• Marketing records until you unsubscribe or ask us to stop contacting you
• Technical data for analytics and security purposes

Your Rights

Under UK data protection law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Ask for your data to be deleted where appropriate
• Restrict or object to processing in certain circumstances
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details below.

Access Requests

If you would like a copy of the personal information we hold about you, please contact us by email. We may need to verify your identity before responding.

Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. However, no website or online system can be guaranteed to be completely secure.

Links To Other Websites

Our website may contain links to external websites such as Google Maps, social media platforms or review services. We are not responsible for the privacy practices or content of those websites.

Updates To This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website tools, legal obligations or data handling practices. The latest version will be published on this page.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Gardening Services Edinburgh Email: contact@gardeningservicesedinburgh.co.uk Phone: 07414 160396 Address: 61 Broomside Terrace, Edinburgh, EH12 7ND